Customers that purchase Advanced Quote & Order Processing are entitled to support and new releases of the purchased product(s) for one year from the time of purchase of the initial product licenses. Subsequent purchases of additional licenses of the same product fall under the terms of the initial purchase. After one year from initial purchase, Client may purchase annual support contracts at 20% of current list price of all Advanced Quote & Order Processing products owned at time of maintenance renewal. Support is subject to the terms and conditions of the Advanced Quote & Order Processing License Agreement.

We provide a 30-day grace period after support expiration to allow customers to purchase an additional year of support at 20% of current list price or products owned. For every 30 days past the initial 30-day grace period the support percentage will increase by 10%. For example, if a customer elects to renew support after 14 months (within 30 days past the 30 day grace period) of owning Advanced Quote & Order Processing, the renewal percentage will increase from 20% to 30% of current product list price. In all cases where an additional year of support is purchased, the term of that support will commence as of the expiration date of the original support period. For example, an organization that purchases Advanced Quote & Order Processing on January 1, 2005 and waits to renew support until February 2006 will receive support through December 31, 2006; one year starting from the expiration of the original term.

Volume Discounts

Organizations with a large number of users can inquire about volume discounts by emailing crmsupport@bspny.com or calling (516) 609-5012.